Hillside Home Services - Privacy Policy

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Effective Date: October 31, 2025

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Hillside Home Services ("HHS," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and the steps we take to ensure it remains confidential.

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1. Information We Collect

We only collect Personal Information that is strictly necessary for providing quotes, scheduling services, and completing job tasks.

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A. Information You Provide to Us (via Quote Form or Text Message)

When you request an estimate, we collect the following types of Personal Identifiable Information (PII):

• Contact Information: Your full name, email address, and phone number (used for quoting, scheduling, and service-related communication).

• Location Information: Your service address (necessary to confirm service area and calculate travel).

• Service Details: The detailed description of the work requested.

• Visual Data: Project photos and videos you submit via text or the online form (used exclusively for estimating and scope confirmation).

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B. Automatically Collected Data

We use standard web analytics (provided by Wix/third-party tools) to collect non-personal information about your usage:

• Device Data: Browser type, operating system, and device type (to ensure website compatibility).

• Usage Data: Pages viewed, time spent on pages, and referring website (used to improve website performance).

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2. How We Use Your Information

We use the information we collect for the following essential business purposes:

• Service Delivery: To create, confirm, and communicate the most accurate service estimate and quote.

• Scheduling: To contact you to confirm appointment times, job scope, and material requirements.

• Internal Operations: To process payment, manage job files, and conduct internal accounting.

• Communication: To send service reminders, invoice receipts, and follow-up communication regarding the 1-Year Workmanship Warranty.

We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.

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3. Data Storage and Security

• Data Security: We employ industry-standard measures (including Wix security protocols and secure data storage) designed to protect your Personal Information from unauthorized access, disclosure, or accidental loss.

• Data Retention: We retain your information for as long as necessary to complete your service, fulfill the 1-Year Workmanship Warranty, and comply with legal or accounting requirements.

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4. Text Messaging Consent

By providing your phone number and submitting an inquiry, you explicitly consent to receive text messages from Hillside Home Services regarding your quote, scheduling, and service completion status.

• Opt-Out: You may opt-out of receiving non-essential marketing messages at any time by replying STOP. Standard message and data rates may apply.

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5. Your Rights and Contacting Us

• Access and Correction: You have the right to request access to the Personal Information we hold about you and request corrections if the data is inaccurate.

• Contact Information: For any questions or concerns regarding this Privacy Policy or your data, please contact the owner:

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Kevin Nunneley, Owner Hillside Home Services

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Email: kevin@hillsidehomela.com

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Phone: (818) 722-2303

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This Privacy Policy is effective as of the date listed above and may be updated periodically.