Hillside Home Services — Privacy Policy

Effective Date: October 31, 2025

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Hillside Home Services (“Hillside,” “HHS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we may share it, and how you can contact us about your information.

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By using our website, submitting a form, requesting an estimate, sending a work request, calling, texting, emailing, or otherwise communicating with HHS, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect information you provide directly to us through website forms, estimate requests, vendor work requests, contact forms, phone calls, text messages, emails, photo submissions, and other communications.

This may include:

• Name

• Phone number

• Email address

• Project location, city, or property address

• Project details or work request details

• Timeline, priority, access notes, and scheduling preferences

• Photos, videos, measurements, screenshots, inspiration images, or other files you submit

• Preferred follow-up method

• Payment or billing-related information

• Any other information you choose to provide

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Vendor / Business Information: If you submit a vendor work request, we may collect your company or office name, role/title, property address or city, property type, request type, priority, access notes, documentation preferences, and related work-request details.

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Payment Information: If payment is made electronically, payment details may be processed by third-party payment providers such as Square, Zelle, Venmo, banks, or similar services. HHS does not intentionally store full credit card numbers on its website.

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Project Photos and Videos: Photos, videos, measurements, inspiration images, screenshots, or other files submitted through the website, text message, or email may be used for scope review, estimating, scheduling, documentation, quality control, invoices, and business records.

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2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries, estimate requests, and vendor work requests

• Review scope, access, timing, and project details

• Communicate about scheduling, estimates, work requests, invoices, and follow-up

• Prepare estimates, scopes, invoices, documentation, and business records

• Process payments

• Improve our website, forms, communication, and services

• Maintain internal records

• Provide customer support

• Send service-related messages

• Follow up regarding workmanship warranty or service follow-up, where applicable

• Comply with legal, regulatory, insurance, accounting, or business obligations

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3. Information Sharing

HHS does not sell personal information.

We may share limited information only when necessary to operate the business, provide services, process payments, maintain records, comply with legal obligations, or communicate about a submitted request.

This may include sharing information with:

• Website hosting and form providers, including Wix

• Payment processors

• Email, phone, and text communication providers

• Scheduling or business-management tools

• Accounting, legal, insurance, or compliance professionals when necessary

• Property managers, owners, tenants, agents, or authorized property representatives when related to a submitted work request

• Government, legal, or regulatory authorities when required by law

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HHS does not knowingly sell or share personal information for cross-context behavioral advertising unless disclosed and permitted by applicable law.

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4. Cookies, Analytics, and Website Tools

Our website may use cookies, pixels, analytics tools, or similar technologies to help the website function, understand traffic, improve performance, improve user experience, and support marketing or advertising.

These tools may collect information such as:

• Browser type

• Device type

• IP address

• Pages visited

• Time spent on pages

• Referring website or search source

• General location information

• Website interaction data

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You may be able to disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

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5. Photos, Videos, and Property Privacy

Photos and videos may be used for estimating, scope review, scheduling, documentation, quality control, invoices, internal records, and closeout documentation.

HHS will not publicly use identifiable client photos, addresses, occupants, personal belongings, or private property images for marketing without permission.

Clients, property managers, owners, or authorized representatives may request that certain areas or details not be photographed. HHS will make reasonable efforts to respect such requests while still maintaining necessary business records.

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6. Text Messaging and Communication Consent

By providing your phone number, you agree that HHS may contact you by call or text regarding your inquiry, estimate request, work request, scheduling, service updates, invoices, documentation, and follow-up.

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Message and data rates may apply.

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You may opt out of non-essential marketing messages at any time by replying STOP. You may also request that HHS contact you by a different communication method. Please note that opting out of text communication may limit our ability to communicate efficiently about your request.

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7. Data Storage and Security

HHS takes reasonable steps to protect the information we collect. However, no website, email system, text message system, payment platform, or electronic storage method is completely secure.

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We may retain project-related communications, forms, photos, invoices, estimates, documents, and business records as needed for business, accounting, insurance, legal, compliance, and service-related purposes.

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8. Your Choices and Rights

You may contact HHS to request that we update, correct, or delete certain information, subject to any legal, business, accounting, insurance, or recordkeeping obligations.

You may also request that we stop using certain information for non-essential communications.

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To make a request, contact us using the information below.

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9. Children’s Privacy

Our website and services are intended for adults and authorized property representatives. We do not knowingly collect personal information from children under 13.

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10. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, payment processors, social media pages, or other services. HHS is not responsible for the privacy practices, content, policies, or security of third-party websites or platforms.

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We encourage you to review the privacy policies of any third-party services you use.

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11. Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us:

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Hillside Home Services
Kevin Nunneley, Owner
Phone / Text: (818) 722-2303
Email: kevin@hillsidehomela.com

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12. Updates to This Privacy Policy

HHS may update this Privacy Policy periodically as our website, services, forms, tools, or business practices change.

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This Privacy Policy is effective as of the date listed above and may be updated periodically.