Hillside Home Services — Privacy Policy

Effective Date: July 10, 2026

Hillside Home Services (“Hillside,” “HHS,” “we,” “us,” or “our”) is an owner-operated home-services business owned by Kevin Nunneley. This Privacy Policy explains what information we collect, how we use and disclose it, and how you may contact us regarding your information.

1. Information We Collect

Information You Provide

We may collect information you provide through website forms, phone calls, text messages, emails, work requests, vendor inquiries, payment communications, and other interactions.

This information may include:

• Name

• Email address

• Phone number

• Project city, ZIP code, property address, or service location

• Company, brokerage, management office, owner, or professional role

• Project descriptions, requested services, property status, timelines, and scheduling preferences

• Preferred contact method

• Access and coordination information that you choose to provide

• Photos, short videos, measurements, screenshots, redacted work orders, and other authorized files

• Estimates, invoices, payment records, and related business information

• Communications and any other information you voluntarily provide

Please do not submit passwords, gate or lockbox codes, alarm information, Social Security numbers, identification documents, financial-account information, medical information, tenant records, or other sensitive information unless Hillside specifically requests it through an appropriate method.

Information Collected Automatically

Our website is hosted through Wix. Wix and related website technologies may automatically collect limited technical and usage information, such as:

• IP address

• Browser and device type

• Approximate geographic location

• Pages viewed

• Referring website or traffic source

• Date and time of visits

• General website-navigation and interaction information

2. How We Collect Information

We may collect information:

• Directly from you

• Through website forms and uploads

• Through calls, texts, and emails

• From property managers, owners, agents, tenants, or other authorized representatives

• Through Wix and similar website technologies

• Through payment, email, communication, or business-service providers

3. How We Use Information

We may use information to:

• Respond to inquiries and work requests

• Evaluate requested work, project scope, timing, access, project value, insurance fit, and permit or licensing considerations

• Communicate about estimates, scheduling, documentation, invoices, and service-related matters

• Prepare estimates, scopes, invoices, completion records, and other business documents

• Match Step 1 and Step 2 residential submissions

• Coordinate with authorized property representatives

• Process and document payments

• Provide customer support

• Maintain business, accounting, insurance, tax, legal, and compliance records

• Protect the website, business, customers, and properties from misuse or security concerns

• Improve website functionality, forms, communication, and customer experience

• Comply with applicable legal or regulatory obligations

We do not use form submissions as permission to send unrelated promotional text messages.

4. How We Disclose Information

Hillside does not sell personal information.

We may disclose limited information when reasonably necessary to operate the business, respond to a request, provide potential services, maintain records, or comply with legal obligations.

Recipients may include:

• Wix, for website hosting, forms, submissions, file uploads, contacts, and website operations

• Google Workspace and Gmail, for business email and communications

• Quo and Sona, for business phone, text, voicemail, and virtual-assistant communications

• Payment processors, banks, or payment platforms used for a transaction

• Cloud-storage, scheduling, invoicing, or business-administration providers

• Accountants, insurers, attorneys, or other professional advisors when reasonably necessary

• Property managers, owners, tenants, agents, or authorized representatives involved in a submitted request

• Government, regulatory, law-enforcement, or legal authorities when required or reasonably necessary

Service providers may process information only as necessary to provide their services or support Hillside’s business operations.

5. Cookies, Analytics, and Tracking

The website uses Wix technologies necessary to operate and secure the site. Wix may also provide limited website-usage analytics that help us understand general traffic and website performance.

As of the Effective Date:

• Hillside does not use Meta Pixel

• Hillside does not use TikTok Pixel

• Hillside does not use Google Ads remarketing

• Hillside does not use third-party session-recording or heatmap tools

• Hillside does not use personal information for cross-context behavioral advertising

Browser settings may allow you to block or delete cookies, although some website functions may not work correctly when essential technologies are blocked.

Hillside does not currently respond to browser “Do Not Track” signals through a separate technical mechanism. Because Hillside does not currently sell or share personal information for cross-context behavioral advertising, Global Privacy Control signals do not change any sale or advertising-sharing practice. If our tracking practices change, we will update this Policy and provide any privacy controls required by applicable law.

6. Photos, Videos, and Uploaded Files

Photos, videos, measurements, screenshots, and other files may be used to:

• Understand and evaluate a request

• Prepare an estimate or scope

• Coordinate scheduling or access

• Document property conditions and completed work

• Support invoices, insurance matters, quality records, or business administration

Upload only files you own or are authorized to share. Please remove or obscure sensitive, private, or unnecessary information before submitting a file.

Hillside will not publicly use identifiable customer, occupant, or private-property images for advertising or portfolio purposes without appropriate permission.

7. Calls, Text Messages, and Emails

When you provide contact information and complete the applicable consent checkbox, Hillside may contact you regarding:

• Your submitted inquiry or work request

• Follow-up questions

• Estimate coordination

• Scheduling and access

• Documentation

• Invoices or payment

• Service-related follow-up

Message and data rates may apply.

You may request that text messages stop by replying STOP or by contacting Hillside directly. Opting out of text messages does not prevent necessary communication by another method when reasonably related to an existing request or business matter.

Form consent does not authorize unrelated mass-marketing text messages.

8. Payment Information

Payments may be processed through banks, payment processors, or payment platforms selected for the transaction.

Hillside does not intentionally collect or store full payment-card numbers through the public website. Payment providers maintain their own privacy and security practices.

9. Data Retention

We retain information only as reasonably necessary for purposes such as:

• Responding to inquiries

• Evaluating and performing requested services

• Maintaining project and communication records

• Accounting and tax compliance

• Insurance and claim documentation

• Legal, contractual, and regulatory obligations

• Resolving disputes

• Protecting the business and customers

Retention periods may vary based on the type of information and the reason it was collected. Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.

10. Security

Hillside uses reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, or disclosure.

However, no website, email account, text-message platform, file-storage service, or electronic transmission method can be guaranteed completely secure.

Do not submit sensitive information through ordinary website forms, email, or text unless specifically requested and appropriately coordinated.

11. Your Choices and Requests

You may contact Hillside to request that we:

• Correct inaccurate contact information

• Update your communication preferences

• Stop nonessential communications

• Provide information about data associated with you

• Delete certain information, where reasonably possible

Some information may need to be retained for accounting, tax, insurance, legal, dispute-resolution, fraud-prevention, or legitimate business-record purposes.

If applicable law grants you additional privacy rights, Hillside will address properly submitted requests as required.

Hillside may take reasonable steps to verify that a person making a request is the person concerned or is authorized to act for that person.

12. Children’s Privacy

The website and services are intended for adults, property owners, and authorized property representatives.

Hillside does not knowingly collect personal information from children under 13. Please do not submit photographs, videos, or records identifying children unless genuinely necessary and appropriately authorized.

13. Third-Party Websites and Services

The website may link to third-party websites, social-media pages, payment platforms, or other services.

Hillside does not control and is not responsible for the privacy, security, accessibility, or content practices of third parties. Review the applicable third party’s policies before providing information.

14. Changes to This Policy

Hillside may update this Privacy Policy when its website, forms, service providers, technologies, or business practices change.

The revised policy will be posted on this page with an updated Effective Date. Material changes may also be communicated through another reasonable method when appropriate.

15. Contact

Questions, concerns, correction requests, or deletion requests may be directed to:

Hillside Home Services
Kevin Nunneley, Owner
Phone/Text: (818) 722-2303
Email: kevin@hillsidehomela.com