Hillside Home Services — Terms & Service Agreement
Effective Date: October 31, 2025
These Terms & Service Agreement outline how Hillside Home Services (“Hillside,” “HHS,” “we,” “us,” or “our”) reviews requests, confirms scope, schedules work, processes payment, documents work, and communicates with clients.
By submitting a request, approving an estimate, signing a scope confirmation, requesting service, authorizing access, providing payment, or allowing work to begin, the client agrees to these terms.
Nothing in these terms is intended to waive rights, obligations, disclosures, licensing requirements, permit requirements, consumer protections, or legal requirements that cannot be waived under applicable law.
1. Scope of Services
Hillside Home Services provides residential repairs, painting, installations, finish work, and home improvement support within applicable California requirements.
Hillside Home Services is not a licensed contractor. Scope, licensing, permit, trade, access, safety, and site requirements will be reviewed before scheduling.
HHS may decline, pause, modify, cancel, or stop any requested work if the scope appears unsafe, unsuitable, outside HHS service limitations, outside applicable requirements, or better suited for a licensed contractor, licensed trade professional, inspector, manufacturer, supplier, HOA, city department, or other appropriate party.
Submitting a request, discussing work, sending photos, receiving an estimate, approving a price, or scheduling an appointment does not guarantee that HHS will accept or perform the requested work.
2. Estimates and Scope Confirmation
Initial estimates are based on information provided by the client, including photos, descriptions, measurements, access details, timeline, and visible conditions.
Initial estimates are not final until the scope, access, materials, timing, pricing, and requirements are reviewed and confirmed.
Before work begins, HHS may confirm the approved scope, pricing, access, materials, schedule, and expectations in writing.
The client is responsible for providing accurate and complete information about the requested work, property condition, access, materials, deadlines, known issues, HOA or building rules, tenant conditions, and any facts that may affect scope, safety, pricing, timing, or completion.
3. Changes to Scope
Any work requested outside the approved scope must be reviewed and approved before proceeding.
Additional work may require a revised estimate, separate approval, separate appointment, or separate scope confirmation.
HHS is not obligated to perform additional work that was not included in the original approved scope.
Client requests made verbally, by text, by email, or on-site do not automatically modify the approved scope unless HHS confirms the change.
4. Materials
Materials may be client-supplied or procured by HHS.
Client-supplied materials must be available, correct, complete, compatible, undamaged, and suitable for the intended use.
HHS is not responsible for defects, delays, failures, missing parts, incorrect dimensions, manufacturer defects, color variations, quality issues, warranty issues, or performance issues related to client-supplied materials.
If client-supplied materials are incorrect, incomplete, defective, unavailable, unsuitable, or not present at the scheduled time, the appointment may be delayed, rescheduled, revised, or subject to additional charges where permitted by law.
If HHS purchases materials, the client is responsible for material cost, applicable taxes, delivery, and any agreed material handling or procurement fee, subject to applicable law.
5. Payment
Payment is due upon completion of the approved scope unless otherwise agreed in writing before work begins and allowed by applicable law.
HHS accepts credit card, Zelle, Venmo Business, cash, check, or other approved payment methods.
Late payments may be subject to reasonable late fees, collection costs, or additional remedies allowed by law.
If a client disputes any invoice, the client must notify HHS in writing as soon as reasonably possible and identify the specific disputed item. Undisputed portions of an invoice remain due when payable.
6. Cancellations, Rescheduling, and Access
Clients are asked to provide at least 24 hours’ notice for cancellations or rescheduling.
Late cancellations, missed appointments, or no-access appointments may be subject to a cancellation fee, trip charge, or minimum service charge where permitted by law.
If HHS arrives at the scheduled property and cannot access the work area due to lockouts, gate issues, tenant access issues, parking restrictions, client absence, inaccurate access instructions, HOA restrictions, building rules, or other access-related problems outside HHS control, a minimum service charge, trip charge, or rescheduling fee may apply where permitted by law.
7. Access, Safety, and Site Conditions
The client is responsible for providing safe and reasonable access to the work area.
HHS may decline or pause work if conditions are unsafe, unsanitary, inaccessible, materially different from what was described, or outside the approved scope.
Pets, children, valuables, artwork, electronics, furniture, fragile items, and personal belongings should be secured away from the work area before service begins.
The client is responsible for providing accurate access instructions, gate codes, lockbox information, parking details, HOA requirements, building rules, tenant coordination, and any other information necessary for HHS to safely access and complete the approved scope.
HHS is not responsible for delays, additional costs, or inability to complete work caused by inaccurate or incomplete access information.
8. Hidden or Unknown Conditions
Estimates are based on visible conditions and information provided by the client.
Hidden conditions, concealed damage, improper prior work, moisture issues, framing issues, unsafe conditions, inaccessible areas, missing materials, tenant conditions, HOA restrictions, building rules, or other unknown factors may affect scope, pricing, timing, or whether HHS can proceed.
If hidden or unknown conditions are discovered, HHS may pause work, revise the scope, recommend additional review, recommend involvement of an appropriate professional, or decline to continue.
9. Property Protection and Work Area Preparation
HHS makes reasonable efforts to protect the work area and surrounding property during approved work.
The client is responsible for removing or securing fragile items, valuables, artwork, electronics, furniture, personal belongings, pets, children, and any items that may interfere with safe work access.
HHS is not responsible for damage to items that were not disclosed, not removed, improperly secured, or located in the work area after the client was asked to prepare the space.
10. Limited Workmanship Warranty
HHS may provide a limited workmanship warranty on qualifying labor for up to one year from the date of service.
This warranty applies only to defects caused by HHS workmanship within the approved scope.
Warranty coverage is limited to reasonable correction of qualifying workmanship issues, as determined by HHS, and does not automatically include replacement of materials, products, fixtures, finishes, third-party work, unrelated conditions, or consequential damages.
The warranty does not cover:
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Material defects or manufacturer defects
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Client-supplied materials, products, fixtures, hardware, or finishes
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Normal wear and tear
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Movement, settling, expansion, contraction, or shifting of the structure
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Water intrusion, moisture issues, mold, mildew, rot, or concealed damage
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Misuse, abuse, overloading, impact, improper handling, or lack of maintenance
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Pre-existing conditions, hidden conditions, or improper prior work
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Work performed, modified, repaired, or altered by others after HHS completion
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Damage caused by tenants, occupants, pets, guests, weather, pests, accidents, or external factors
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Issues outside the approved scope
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Cosmetic expectations not expressly included in the approved scope
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Product performance issues outside HHS control
Warranty concerns must be submitted in writing with photos, a description of the issue, property location, and date of service. HHS may require review before determining whether the issue qualifies for warranty correction.
Unauthorized repairs or modifications by the client or another party may void warranty coverage for the affected work.
11. Wall-Mounted and High-Risk Installations
For installations such as TV mounts, shelving, mirrors, heavy accessories, wall-mounted items, storage components, cameras, smart devices, or similar items, the client acknowledges that performance depends on wall structure, anchors, fasteners, product quality, manufacturer limits, installation location, and proper use after installation.
HHS is not responsible for damage caused by misuse, overloading, improper handling, product failure, hidden wall conditions, client modifications after completion, or use outside manufacturer specifications.
12. Completion and Client Review
Upon completion of the approved scope, the client or authorized representative should review the work and notify HHS of any concerns as soon as reasonably possible.
Minor corrections related to the approved scope may be addressed at HHS discretion.
Additional work outside the approved scope may require a new estimate, change order, separate approval, or separate appointment.
Completion photos, notes, invoices, and documentation may be provided when appropriate or when agreed before work begins.
13. Property Managers, Agents, and Authorized Representatives
For work requests submitted by property managers, real estate agents, leasing teams, estate managers, owners, or authorized representatives, the person submitting the request confirms that they are authorized to request service or are submitting on behalf of the authorized property representative.
The requesting party is responsible for providing accurate property information, access notes, tenant coordination details, deadlines, approval limits, documentation requirements, billing instructions, HOA rules, building rules, and any owner or tenant requirements.
HHS may rely on the information provided by the requesting party when reviewing, scheduling, documenting, or invoicing approved work.
14. Photos, Videos, and Property Privacy
Clients may send photos, videos, measurements, inspiration images, screenshots, or other project-related information to help HHS review scope and prepare an estimate.
HHS may take photos or videos before, during, and after work for estimating, documentation, quality control, invoices, internal records, and closeout documentation.
HHS will not publicly use identifiable client photos, addresses, private property images, personal belongings, occupants, or sensitive property details for marketing without permission.
15. Communication Consent
By providing a phone number, email address, or submitting a form, the client agrees to receive communications from HHS related to scheduling, estimates, scope review, project updates, invoices, documentation, and follow-up.
HHS will not sell client information or use client contact information for unrelated spam marketing.
16. Damage, Injury, or Service Concerns
Any claimed property damage, injury, unsafe condition, or service-related concern must be reported to HHS as soon as reasonably possible.
The client agrees to preserve relevant photos, damaged materials, products, packaging, and conditions until HHS or its insurer has had a reasonable opportunity to review the concern.
The client is responsible for taking reasonable steps to prevent further damage, loss, or injury after discovering an issue.
17. Third-Party Work and Products
HHS may recommend that a client contact an appropriate third party when a requested scope, product, condition, or issue appears outside HHS service limitations.
Any third-party contractor, trade professional, supplier, inspector, manufacturer, or service provider is independent from HHS unless expressly stated in writing.
HHS is not responsible for the work, pricing, scheduling, communication, warranties, conduct, products, materials, or performance of third parties.
18. Insurance and Risk
HHS may maintain business insurance as appropriate for its operations. Insurance coverage, limits, exclusions, and availability may vary by claim, scope, site condition, policy terms, and applicable law.
Nothing in these terms guarantees insurance coverage for any specific incident, claim, loss, or damage.
The client is responsible for maintaining appropriate property, homeowner, landlord, tenant, or business insurance as applicable.
19. Limitation of Liability
To the fullest extent permitted by law, HHS is not responsible for indirect, incidental, special, consequential, punitive, or loss-of-use damages arising from or related to services, scheduling, delays, materials, hidden conditions, client-supplied products, third-party work, tenant issues, access issues, or conditions outside HHS control.
Nothing in this agreement is intended to waive rights or obligations that cannot be waived under applicable law.
20. Dispute Resolution
The client agrees to contact HHS in writing regarding any concern, dispute, claimed defect, claimed damage, billing issue, or service issue and allow HHS a reasonable opportunity to review and respond before pursuing further action, except where emergency action is necessary to prevent immediate harm.
HHS and the client agree to make a good-faith effort to resolve disputes informally when possible.
21. Severability
If any portion of these terms is found invalid, unenforceable, or inconsistent with applicable law, the remaining portions will remain in effect to the fullest extent permitted by law.
22. Governing Law
These terms are governed by the laws of the State of California.
23. No Waiver
Failure by HHS to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.
24. Updates to These Terms
HHS may update these terms periodically as services, forms, policies, business practices, or applicable requirements change.
The effective date above reflects the current version.
25. Acceptance of Terms
By submitting a request, approving an estimate, signing a scope confirmation, requesting service, authorizing access, approving work, providing payment, or allowing work to begin, the client acknowledges that they have read, understood, and agreed to these Terms & Service Agreement.