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Hillside Home Services - Terms & Service Agreement

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Effective Date: October 31, 2025

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This document outlines the Terms and Conditions (the “Agreement”) governing all services provided by Hillside Home Services (HHS). By submitting a quote request or signing the On-Site Scope Confirmation Form, the Client agrees to these terms.

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1. Scope of Work and Exclusions

1.1 Handyman Scope: Hillside Home Services specializes in non-permit, small-to-medium home repair, maintenance, and installation services as detailed on our website. All services are performed by the owner, Kevin Nunneley, or a fully vetted and insured representative.

1.2 Exclusions (What We Do Not Do): HHS does not perform work requiring a General Contractor, licensed Electrician, or licensed Plumber. This includes, but is not limited to:

  • Structural modifications, foundation work, or load-bearing changes.

  • New electrical circuits, service panel work, or in-wall wiring changes.

  • Gas line installation or major appliance system repairs (e.g., HVAC).

  • Major remodels (full kitchen/bath gut jobs) or large-scale roofing/stucco work.

1.3 Refusal of Service: HHS reserves the right to decline any work deemed outside of this defined scope, unsafe, or requiring specialized licenses, even after an initial estimate is provided.

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2. Pricing, Estimates, and Change Orders

2.1 Estimates: All initial quotes are non-binding estimates based on the client’s photos and descriptions. Final pricing is subject to review upon arrival and confirmation of the full scope.

  • Final Price Agreement: The final price for the total job will be confirmed and documented on the On-Site Scope Confirmation & Agreement Form upon arrival and must be signed by the Client before work begins.

  • Materials: Materials can be client-supplied or procured by HHS, subject to a materials and handling fee.

2.2 Change Orders: Any new tasks or deviations from the original agreed-upon scope requested by the Client after work has started must be documented on a formal Change Order Form and signed by the Client before the new work proceeds.

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3. Payment and Fees

3.1 Payment Due: Payment for the agreed-upon total amount is DUE IN FULL IMMEDIATELY upon completion of the work.

  • Payment Methods: HHS accepts Credit Cards (via Square), Zelle, Venmo Business, cash, or check.

  • Late Payment: HHS reserves the right to charge a late fee for payments not received on the day of completion.

3.2 Cancellation and Reschedule Policy:

  • Notice Required: Clients must notify HHS of any cancellation or reschedule request more than 24 hours in advance of the scheduled appointment time.

  • Cancellation Fees: Requests made less than 24 hours prior to the appointment may incur a charge equivalent to one hour of labor. No-shows or cancellations within 3 hours of the appointment may incur a charge equivalent to two hours of labor (at the discretion of the owner).

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4. Workmanship Warranty and Client Responsibility

4.1 HHS 1-Year Workmanship Warranty: HHS guarantees all labor performed for a period of one (1) year from the date of service.

  • Coverage: This warranty covers labor failure only (e.g., faulty installation, incorrect assembly).

  • Exclusions: This warranty EXCLUDES material failure (covered by manufacturer warranty), damage resulting from external factors, acts of nature, or client misuse or negligence.

4.2 High-Risk Installations (Liability Shield): For high-risk installations (e.g., TV mounts, heavy shelving), the client acknowledges that the warranty covers only the integrity of the professional installation. The warranty does NOT cover damage to the mount, wall, or surrounding property resulting from client misuse (e.g., improper handling, exceeding weight limits, or excessive force).

4.3 Client Responsibility: The Client agrees to provide safe and clear access to the work area, confirm the scope on-site, and ensure any client-supplied materials are available and correct.

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5. Privacy and Communication

5.1 Text Message Agreement: By providing a phone number in the quote request, the Client agrees to receive text messages related to scheduling, estimating, and job confirmation from Hillside Home Services. We will not spam or sell your information to third parties.

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